Got false banned

[ultra/cyclopse8458]

I play in mobile which lags sooo much ,i was mining with lag suddenly disconnected when I tried to login it said I got perm banned,plz help
Ign: Cyclopse8458

 

[SAFFRON MARS536]

I play on mobile and when my nuke enchanment activate my mobile suddenly lag to much and I got permanent ban pls help me
IGN : .SAFFRON MARS536